This has got to be one of the more...interesting issues I've fielded since I started...
There was a Toshiba Satellite (Cue the running and screaming...it's a rare week we don't get MORE THAN ONE in, usually for hardware issues a'la "The plug-in jack was not attached solidly to the motherboard and now it doesn't charge") that was sent to service (For loose ports in the back :P), the customer picked it up...
And it was *DUN DUN DUUUNN*




MISSING ONE OF THE LITTLE RUBBER FEET.




Apparently yesterday they called us and were directed to our parts-order line (which's the usual idea for laptop batteries and replacement adapters...LRF are a LEEDLE odd to be replacing); Parts-order couldn't help them.
So they went chasing phone lines until someone put them through to corporate (aka "The Higher Ups").
So this morning, when we open, we get a phone call from corporate, who puts the customer on the line also after a minute so that we can figure out how to order a replacement LRF for the laptop.
Enter me getting to do the game of "Let's run the person on the phone in circles" for a good length of time, first to Toshiba's support line, which menu-trees to their tech support, who have no frelling clue how to deal with this and direct me to a central parts-order place for laptops, who direct me TOOOOOO...
Toshiba's support line. 
Toshiba's customer service line went in a few circles and came to "You're going to have to deal with your service/parts-order through your company"...enter calling the service center we deal with.
Who, on my first attempt, decide that I want them to go see if SOMEWHERE in the center is the ORIGINAL LRF, and I get disconnected while they're looking. -.^;
Second attempt is prefaced with "I just need to know if I *CAN* order this"...
Soooo tomorrow, if they haven't called back with the answer to "We need to check on that", we get to figure something out.  Meheheh.
It wouldn't have been so funny if Dad hadn't actually tested getting BS'ing salespeople who DON'T listen to "Just browsing, thanks" to go away by asking them to check if the laptop they're recommending has LRF support...

Mmyeah. 

In other news, Anchorage is socked in with smoke and haze from the Kenai fires.  Palmer's not so bad, it just smells a bit smoky, but Anchorage....the sun was orange and could be looked at this morning.  O.o;  Eheh.